基于客户满意度的模糊调度模型及其应用

FUZZY SCHEDULING MODEL BASED ON CUSTOMER'S SATISFACTORY DEGREE AND ITS APPLICATION

  • 摘要: 本文对有时间窗的调度问题进行了分析,针对传统模型不能表达调度问题中所存在的不确定因素,无法利用人的经验知识的缺点,提出了基于模糊理论的调度模型.本模型考虑了调度中存在的不确定因素,并以各个客户的满意度作为目标函数,运用遗传算法求解,确定有多个任务同时要求服务时的调度策略.最后作为一个实例,将本文提出的基于客户满意度的模糊调度模型应用于某混凝土公司的调度,取得了满意的结果,验证了模型的可行性.

     

    Abstract: In this paper, the scheduling problem with time windows is analyzed. Some traditional models can neither express the uncertain factors in the scheduling process nor utilize the empirical knowledge. A new scheduling model based on satisfactory degree is presented. The model takes the uncertain factors into account, which maybe exist in the scheduling process, and the objective function is based on the satisfactory degree of tasks in order to make a strategy when there are many tasks at the same time. The model is applied to solve a concrete company's scheduling problem, and the results show that the model can gain satisfying results of solving the scheduling problem with time windows.

     

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